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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Hirjak

August 11, 2025

5  out of  5
rating by Michael Hirjak
"Courteous, and I could see the smile through the phone."
We responded:
"Thank you, Michael, for your wonderful feedback! It's fantastic to hear that our team's courtesy and positivity came through during your call. If there's anything else we can assist you with, please feel free to reach out."
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Linda Lane

August 5, 2025

5  out of  5
rating by Linda Lane
"Extremely helpful."
We responded:
"Thank you, Linda, for your kind words and the perfect rating. It's wonderful to hear that you found the service extremely helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Judy Hamm

August 5, 2025

5  out of  5
rating by Judy Hamm
"Kelly Wilson was very helpful. She was able to tell me exactly what I needed to do in reference to my question. She was quite pleasant and patient."
We responded:
"Thank you for sharing your experience, Judy. It's wonderful to hear that Kelly was able to assist you effectively and provide the guidance you needed. We're glad to know she made the process pleasant and was patient throughout. Your feedback is greatly appreciated and will be shared with Kelly and the team."
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Anthony Watson

August 4, 2025

5  out of  5
rating by Anthony Watson
"I've been under Mr. Heitman and his team since I got my first car when I was 16. I'm now 25 and his team has still made sure to get me the best rates, coverage, and customer service everyday, even as I have moved out of the area and into KC. They are fantastic people and great agents."
We responded:
"Thank you, Anthony, for sharing your experience with us. It's wonderful to hear that you've been with us since your first car and that our team has consistently provided you with the best rates, coverage, and customer service over the years. We certainly appreciate your loyalty and don't take that for granted! :) "
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Alicia Weber

July 31, 2025

5  out of  5
rating by Alicia Weber
"The team is great at answering my questions and getting back to me in a timely manner."
We responded:
"Thank you, Alicia, for sharing your positive experience with our team. We're delighted to hear that your questions were answered promptly and that you felt well-supported. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Lisa Cunningham

July 30, 2025

5  out of  5
rating by Lisa Cunningham
"Brenda and Candace are so helpful and do whatever they can to make sure you get the best service and coverage."
We responded:
"Thank you, Lisa, for sharing your experience with us. It's wonderful to hear that Brenda and Candace were able to provide you with such helpful service and ensure you received the best coverage. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service."
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Deonte Garland

July 14, 2025

5  out of  5
rating by Deonte Garland
"Got a quote from the agent Kaitlyn Frabel. She's an excellent agent got me an amazing deal. Definitely would recommend talking to her if you want to switch car insurance or are in need for some!"
We responded:
"Thank you, Deonte, for sharing your positive experience with Kaitlyn. It's great to hear that she was able to provide you with an amazing deal. We appreciate your recommendation and are glad to have been able to assist you with your car insurance needs. If there's anything else we can do for you, feel free to reach out."
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Malcolm Johnston

July 2, 2025

5  out of  5
rating by Malcolm Johnston
"Beth was great to work with. She helped me with all I needed."
We responded:
"Thank you, Malcolm, for sharing your experience. It's wonderful to hear that Beth was able to assist you effectively. Your feedback is greatly appreciated and helps us continue to provide excellent service. "
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Zoe Richards

June 30, 2025

5  out of  5
rating by Zoe Richards
"BRENDA NUTTER What can I say from the time I met her almost 30 years ago she was a breath of fresh air. She treats her customers like family always caring you can tell this is not just a job. If I was gonna rate her it would be a 15 there's plenty of sevens and eights out there but no fifteens. I would say you're lucky to have her and hope that she stays as long as she can."
We responded:
"Thank you for sharing such a heartfelt review about Brenda. It's wonderful to hear how her dedication and care have made such a lasting impression over the years. We truly appreciate your kind words and are grateful to have Brenda as part of our team. Your feedback means a lot to us, and we're delighted to know that she has provided you with exceptional service."
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Sharon Guill

June 21, 2025

5  out of  5
rating by Sharon Guill
"Their customer service is outstanding they Definately go above and beyond for their customers. It’s nice to see in a world where customer service is almost a thing of the past, this team has nailed it. Thanks Krista and State Farm team."
We responded:
"Thank you, Sharon, for sharing your experience with us. It's wonderful to hear that our team, especially Krista, has made a positive impact. We strive to provide exceptional service, and your feedback reinforces our commitment to going above and beyond for our customers. Your kind words mean a lot to us."
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Tricia Thompson

June 19, 2025

5  out of  5
rating by Tricia Thompson
"In the last year and a half accidents have happened in our household first with a deer t-boning my husband’s truck nearly totaling it out and second with March 14 tornado going over our house yet pelting us with hail and doing thousands of dollars worth of damage. Seldom do we need to call our agent or his staff for help but let me tell you that both times, Carey Hietman and Krista were on the phone numerous times helping us to navigate the process. This completely helped to keep the frustration and stress levels to a slight inconvenience. Any time I called for help or assistance you could hear the empathy and the kindness in Krista’s tone. She always calls me back same day even if it is 2 minutes before going home for the day. Agents can be heartless and by the book or cold in their tone, but not the Heitman group, they care. Want an agent, okay go get you one, want an agent that treats you like family, call Carey Heitman at State Farm in St. Robert. The agent with a heart!"
We responded:
"We're grateful to have been able to assist you and your family, and we appreciate your trust in us. Your feedback is invaluable, and we're here whenever you need us."
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Katie Hutson

June 13, 2025

5  out of  5
rating by Katie Hutson
"Was very helpful with getting me rates. Beth was very nice and patient with me when asking question about what I wanted."
We responded:
"Thank you, Katie, for sharing your experience. It's wonderful to hear that Beth was able to assist you effectively and provide the support you needed. Your feedback is greatly appreciated, and we're glad to know you had a positive experience with us."
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Myranda Diaz

June 11, 2025

5  out of  5
rating by Myranda Diaz
"Very nice and helpful!"
We responded:
"Thank you, Myranda, for your kind words and perfect rating. It's wonderful to hear that you found our service nice and helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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allen webb

June 10, 2025

5  out of  5
rating by allen webb
"Brenda has always been been very helpful and informative. She is quick to respond when help is needed."
We responded:
"Thank you, Allen, for sharing your positive experience with Brenda. It's great to hear that she has been helpful and informative, and that her quick responses have made a difference for you. Your feedback is truly appreciated."
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Marsha Jackson

May 14, 2025

5  out of  5
rating by Marsha Jackson
"Brenda Nutter with Carey Heitman - State Farm Insurance is such a pleasure to deal with. She is helpful, kind, caring and friendly."
We responded:
"Thank you, Marsha, for sharing your positive experience with Brenda. It's wonderful to hear that she has been helpful, kind, caring, and friendly. Your feedback is greatly appreciated and encourages us to continue providing excellent service!"
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jared bowling

May 8, 2025

1  out of  5
rating by jared bowling
"Everything I own is written under Carey Hietman State Farm, so I’m not sure how I wouldn’t be considered a customer. If you want to call my chain of command over me giving a one-star review to a toxic company, I will happily get you their names and phone numbers. 99.9% of these Google reviews are due to you having your employees ask everyone they know to leave a good review, whether they're customers or not."
We responded:
" Jared Thank you for your business. Appreciate your review and would be happy to meet with you and discuss your concerns. "
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Beth Smith

March 14, 2025

5  out of  5
rating by Beth Smith
"All the girls are super nice in the office and very helpful! Would recommend to anyone and everyone!"
We responded:
"Thank you for your review, Beth. We are happy that our team has been able to assist you and provide such great service."
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Brian Black

February 28, 2025

5  out of  5
rating by Brian Black
"Prompt caring agents who listen to your issues and will do all they can to solve them."
We responded:
"We appreciate your feedback, Brian! It's great to know that our team's dedication to listening and resolving issues is making a positive impact. Thank you for choosing Carey Heitman State Farm."
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Jenny McGinnis

January 17, 2025

5  out of  5
rating by Jenny McGinnis
"Maddie is knowledgeable, professional and efficient. She is a good listener and answers questions thoroughly and thoughtfully. We felt in good hands having her guide us through the homeowners insurance process"
We responded:
"Jenny, we appreciate you taking the time to share your positive experience. We're glad that Maddie's knowledge and listening skills made you feel comfortable and confident. We value your business!"
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Sara Espinosa

January 7, 2025

5  out of  5
rating by Sara Espinosa
"Absolutely amazing to work with and extremely kind and helpful! We just completed a halfway across the country move and Nikki and Mia were so helpful! Nikki handled our car and trailer ins, and was very communicative, and informative while keeping us in the loop nonstop with options, and pricing, etc. Mia was handled our homeowners, and was also very communicative and informative. We handed her a previous quote we had received and expressed our concerns/questions with it so she helped calm our worries and went to work on our homeowners insurance."
We responded:
"Sara, it's awesome to hear that Nikki and Mia provided you with such a positive and supportive experience during your cross-country move. We strive to provide our customers with exceptional service and clear communication, especially during life's big transitions. Thank you for your feedback!"
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Jim Owens

December 20, 2024

5  out of  5
rating by Jim Owens
"I had an issue and was unhappy, corey contacted me personally and gave me his reassurance he would be looking into this immediately...it took less than 24 hrs so yes I'm now happy and do recommend this agent...if you have any issues I would advise to contact him directly..ty corey.."
We responded:
"Thank you, Jim, for your review! I appreciate your recommendation of our services to others. "
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Montana Fritch

November 15, 2024

5  out of  5
rating by Montana Fritch
"Not only did I get the best quote, but I also felt like the while office was very welcoming, the girls made me feel like they actually cared! Very friendly, highly recommend!"
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natasha walke

October 24, 2024

5  out of  5
rating by natasha walke
"Absolutely amazing group of people. Personalities for the win in the saint Robert office. Love how all of you have smiles constantly. All the ladies went way above to help me with home and vehicles. Big thank you to all of you that work there"
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Patty Cates

October 18, 2024

5  out of  5
rating by Patty Cates
"I was on my way to visit my daughter when a trucker lost a tire on I-40 just outside of Fort Smith and needless to say, I hit the tire with my brand new van. Thankfully, my sister and I were not hurt and I was able to drive on to my daughter’s home. This insurance office is the best! They reached out to me while in Arkansas and have my paperwork started before I even get back home. I highly recommend this office, agent and staff!"
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Kristie Myers

October 1, 2024

5  out of  5
rating by Kristie Myers
"Brenda goes above and beyond to help her customers. Thank you for all you do to help."
We responded:
"Thank you, Kristie, for sharing your positive experience. It's wonderful to hear that Brenda's dedication made such a difference for you. Your feedback is greatly appreciated and motivates us to continue providing exceptional service."